How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will find your total and shippiing.
Am I responsible for return shipping fees?
It is customer's responsibility to send the merchandise back to us. Lucky21 only pay for return shipping for mishandled merchandise (wrong item shipped). For other type of return, customer will need to pay for return shipping freight. Customers are responsible for all returned shipping fees associated with exchanges and returns, which are not due to defective or mishandled merchandise.
Do you accept returns?
Yes. Returns are accepted. If you are not satisfied with your order, you may return the complete case(s) for a store credit. You can exchange your purchase by returning your original order and requesting a replacement item during the return process. Please note that fulfilling exchange requests are subjected to inventory availability at the time your return is received and processed.Please note that all requests for credit not arising from defective or mishandled merchandise may be subject to a 20% restocking fee; also, return may only be accepted for Lucky21 store credit. Also note that all return or exchange request must be made within 5 business days upon receipt of goods. We reserve the right to refuse any return request not made within 5 business days after receipt of goods. It is very important that you inspect your order immediately upon receipt!
How do I return my product?
Before returning merchandise to lucky21.ecrater.com, you are required to obtain a Return Merchandise Authorization (RMA) number from our Sales Department. Returns without a RMA number attached on the package will not be accepted; we will not be responsible for losses of any kind. Please email us for an RMA number. Refused, unclaimed, or undeliverable merchandise returned due to the customers' error or change of mind are subjected to 20% restocking fee, in addition to all freight charges. However, if your returned merchandise is due to wrong item shipped by us, we will issue a store credit to you.
Do I get credit or refund?
Most returns are processed within 5 business days once the merchandise is properly check for damaged. An email will be sent with Store credit information for the returned item(s). Returns that are made by mistake of Lucky21.ecrater.com will receive full refunds. All other returns will receive store credits only, no direct refund.